Privacy Policy

We collect information you provide directly to us when you:

• Create an account (name, email, phone number)
• Place an order (shipping address, billing address, body measurements)
• Contact us for support
• Subscribe to our newsletter

We also automatically collect certain information when you use our website, including your IP address, browser type, pages visited, and device information.

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, updates, and shipping notifications
• Respond to your enquiries and provide customer support
• Send promotional emails and newsletters (only if you have opted in)
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (Razorpay) to complete transactions
• Courier and logistics partners to deliver your orders
• Service providers who assist us in operating our website
• Law enforcement or government authorities when required by law

For custom stitching orders, we collect and store your body measurements to fulfil your order and for your convenience in future orders. This information is stored securely and is only used for order fulfilment purposes. You may request deletion of your measurements at any time by contacting us.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is encrypted and processed securely through our payment partners.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise these rights, contact us at info@sivaganga.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

If you have any questions about this Privacy Policy, please contact us at info@sivaganga.com or at our address: Vytila, Kochi, Kerala, India.