Refund Policy

At Siva Ganga Dance Costumes, we take pride in the quality of our handcrafted products. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully before placing an order.

We accept returns for readymade garments and sarees within 7 days of delivery, provided:

• The item is unused, unwashed, and in its original condition
• All original tags and packaging are intact
• The item is not a sale or discounted item

To initiate a return, contact us at info@sivaganga.com with your order number and reason for return.

Custom stitching orders are made-to-order based on the measurements and specifications provided by the customer. As such, custom orders are non-refundable and non-returnable unless there is a manufacturing defect on our part.

If you receive a custom order with a manufacturing defect, please contact us within 48 hours of delivery with photographs of the defect. We will review the issue and offer a suitable resolution, which may include repair, replacement, or a partial refund at our discretion.

If you receive a defective or damaged item, please notify us within 48 hours of delivery by contacting info@sivaganga.com with your order number and clear photographs of the damage.

We will arrange a replacement or full refund for verified defective or damaged items.

The following items cannot be returned or refunded:

• Custom stitched garments (unless defective)
• Sale or discounted items
• Items that have been used, washed, or altered
• Items without original tags and packaging

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was delivered. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Orders for readymade products and sarees may be cancelled within 24 hours of placing the order, provided the order has not yet been shipped. Custom stitching orders cannot be cancelled once the stitching process has commenced.

To cancel an order, contact us immediately at info@sivaganga.com.

If you have any questions about our Refund Policy, please contact us:

• Email: info@sivaganga.com
• Phone: +91 9999999999
• Address: Vytila, Kochi, Kerala, India